Privacy Policy

Introduction

NSGPT, Inc. ("NSGPT Enterprise," "we," "us," or "our") operates the website www.nsgpt.ai and the NSGPT Enterprise platform (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and otherwise process information about you when you visit our website, use our platform, or otherwise interact with us. By using our Services, you agree to the practices described in this policy.

Information We Collect

Information You Provide

We collect information you provide directly to us, including when you:

• Create an account or request a demo
• Subscribe to our newsletter or marketing communications
• Contact our sales or support teams
• Submit information through forms on our website
• Participate in surveys, promotions, or events

This information may include your name, email address, company name, job title, phone number, and any other information you choose to provide.

Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, and referral sources
• Network Information: IP address, approximate geographic location, and internet service provider
• Log Data: Access times, server logs, and error reports

Information from NetSuite Integration

When you connect NSGPT Enterprise to your NetSuite instance, our AI agents query your NetSuite data in real-time using read-only access authenticated via OAuth 2.0. We do not replicate, copy, or persistently store your NetSuite financial data outside of your NetSuite instance. Query results are processed in-memory to generate insights and are not retained after your session ends.

How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve our Services
• Process transactions and send related information
• Respond to your inquiries, comments, and support requests
• Send you technical notices, security alerts, and administrative communications
• Communicate with you about products, services, offers, and events that may be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Services
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Services. These include:

• Essential Cookies: Required for the basic functionality of our website, such as session management and security
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance and content
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

Third-Party Services

We use the following third-party services that may collect information about you:

• Google Analytics: Web analytics service that tracks and reports website traffic. Google may use the data collected to contextualize and personalize ads. For more information, see Google's Privacy Policy.
• Google Tag Manager: Tag management system used to manage JavaScript and HTML tags for tracking and analytics.
• Hosting and Infrastructure: We use cloud infrastructure providers that process data on our behalf in accordance with our instructions and applicable data processing agreements.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To protect the rights, property, or safety of NSGPT, our users, or the public
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• With Your Consent: When you have given us explicit consent to share your information

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.2+) and at rest (AES-256), access controls, regular security assessments, and monitoring. Our platform uses OAuth 2.0 authentication for NetSuite integration with read-only access, ensuring your financial data is never at risk of modification. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it. For NetSuite data, as noted above, we do not retain your financial data beyond the duration of each real-time query session.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request that we limit the processing of your personal data
• Right to Data Portability: Receive your personal data in a structured, machine-readable format
• Right to Object: Object to the processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing

Your Rights Under CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

We do not sell personal information as defined under the CCPA.

International Data Transfers

NSGPT is based in the United States, and your information may be processed in the United States or other countries where our service providers operate. When we transfer personal data outside of the EEA, UK, or Switzerland, we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected in accordance with applicable law.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact us: